Frequently asked questions

1. The presentation of products on this website is not a legally binding offer but an invitation to send an enquiry. No prices are shown online; with "Add to quote" you put together a non-binding quote request.
2. In response to your request you receive an individual written quote from us (usually by email) with prices, shipping costs, delivery time and payment terms. Unless stated otherwise, our quotes are valid for 30 days.
3. The contract is concluded when you accept the quote in writing or in text form (e.g. by email, signed quote or order quoting the quote number) and we confirm your acceptance with an order confirmation, at the latest upon delivery of the goods. For payment in advance, PayPal, credit card or Stripe, the contract may also be concluded when you complete the payment via the payment link we send you.
4. The contract language is English. We send you the contract text (quote, order confirmation and these terms) in text form. You can view and save these terms on this page at any time.

Full text: Terms ›

1. We offer the following payment methods: invoice, payment in advance by bank transfer, PayPal, credit card and further payment methods offered via the payment service Stripe. The payment methods available in each case are stated in the quote.
2. We offer payment on invoice in particular to schools, public authorities, public institutions and businesses; we reserve the right to carry out a credit check. Unless otherwise agreed, invoices are payable without deduction within 14 days of the invoice date.
3. For payment in advance, we provide our bank details in the quote or order confirmation. The goods are dispatched once payment has been received.
4. For payment via PayPal, credit card or Stripe, the payment is processed by the respective payment service provider, whose terms also apply.
5. Businesses are in default without a reminder if they do not pay within the payment period. In case of default we charge statutory default interest. For businesses we reserve the right to claim interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.
6. You may only set off counterclaims that are legally established, undisputed, acknowledged by us or based on the same contractual relationship.

Full text: Terms ›

1. The prices stated in the quote apply. Prices for consumers include statutory VAT; prices for businesses are exclusive of VAT.
2. Shipping costs and, where applicable, freight, installation or additional costs are shown separately in the quote.
3. For deliveries outside the United Kingdom, additional customs duties, taxes and fees may apply, which are borne by the customer unless the quote states otherwise.

Full text: Terms ›

Formcase GmbH (manufacturer), Daimlerstraße 19, 89564 Nattheim, Germany
Contact for customers in the United Kingdom: Formcase UK Ltd · +44 7467 210627

Full text: Warranty ›

We warrant that Formcase products are free from defects in material and workmanship that impair their function for the duration of the warranty. The warranty applies to all Formcase-branded products, e.g. charging carts (TransformerCart), charging cases (TransformerCase), charging hubs, charging stations and cabinets (TransformerBox, TransformerLocker), keyboard and protective cases, Stylus Pencil, power adapters, cables and accessories.

Full text: Warranty ›

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If you ordered multiple goods in one order and they are delivered separately, the period expires 14 days after the day on which you, or a third party indicated by you, acquire physical possession of the last good.

To exercise the right to cancel, you must inform us

Formcase UK Ltd, 35 Lentworth Drive, Worsley, Manchester M28 3EX, United Kingdom
Phone: +44 7467 210627 (toll-free) or +44 7467 210 627, Email: [email protected]

of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or an email). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Full text: Cancellation ›

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and not later than 14 days after the day on which we receive back the goods supplied, or (if earlier) 14 days after the day on which you provide evidence that you have returned the goods.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will tell you the return address.

You will have to bear the direct cost of returning the goods. For goods that by their nature cannot normally be returned by post (freight items such as charging carts and charging cabinets), these costs are estimated at a maximum of approximately 250 GBP.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Full text: Cancellation ›

Please act straight away:

1. If it is safe to do so: unplug the power cable or switch off the power supply.
2. Keep your distance. Do not open the doors if smoke is coming out. If there is a fire, leave the room and call the fire brigade (local emergency number).
3. Stop charging and using any device with a swollen or damaged battery.
4. Do not use the product again and do not open or repair it yourself.
5. Contact our support directly with the serial number and, if possible, photos. We will deal with it as a priority.

Open the help article ›

Please check these points in order:

1. Socket: Does the socket work with another device? Switch on power strips that have their own switch.
2. Power cable: Push it in firmly at both ends, at the wall and at the cart.
3. Switch and timers: If your model has a main switch, is it on? Is the cart connected to a timer or to a socket that is switched off at night?
4. Fuse: Has a fuse or the residual current device (RCD) tripped in the room? This can happen when several carts share one circuit.
5. Restart: Unplug, wait 60 seconds, plug back in.

If the cart still has no power, please do not open the housing. Create a ticket with the serial number (inside), and we will help you quickly.

Open the help article ›

1. Check the cable: Is it pushed in firmly at the device and at the port? Thick cases can push the plug out a little.
2. Try another port: Move the device to another slot. If it charges there, the port or the cable is the cause.
3. Swap the cable: Try another cable that works. Cables are the part that wears out most often.
4. Completely empty batteries: Deeply discharged devices often only show that they are charging after 15 to 30 minutes.
5. Restart the device: A restart fixes some charging-indicator errors.
6. The device's charging socket: Carefully remove lint or dirt, never with metal.

The device does not charge at any port, but does charge with another charger? Then please create a ticket with the serial number.

Open the help article ›

1. Reseat the iPad: Take the iPad out of the case and put it back so it sits firmly.
2. Clean the contacts: Wipe the Smart Connector contacts on the iPad and on the case with a dry, soft cloth.
3. Compatibility: Does the case fit your iPad? You find the model under Settings › General › About.
4. Restart and update: Restart the iPad and update to the latest iPadOS.
5. Bluetooth keyboards: Charge the keyboard, remove it in the Bluetooth settings and pair it again. (Smart Connector keyboards need no pairing.)

Open the help article ›

1. Check the model: On the iPad under Settings › General › About (model name and model number, e.g. A2696).
2. Compare with the product page: Many iPads look the same but differ by millimetres or in the camera position.
3. Ordered the wrong model? Create a ticket with the invoice and we will find a solution.

Open the help article ›

1. Charge: Fully charge the pen.
2. Switch on: If your pen has a button, use it to switch the pen on.
3. Compatibility: The Formcase Stylus Pencil is made for iPads from 2018 onwards. Check your model under Settings › General › About.
4. Another pencil connected? If an Apple Pencil is connected at the same time, disconnect it in the Bluetooth settings as a test.
5. Tip: Screw the tip in firmly; replace worn tips.

Open the help article ›